How to submit your Verification of Account
Before proceeding with your Verification of Account (VOA) request, please review the following information to ensure your request is processed correctly in a timely manner.
If you are using your own secure email service, please direct your request to the appropriate email address listed below or submit your PDF form using Altra’s Secure Email feature.
To avoid delay in receiving your completed VOA, please submit your request once. Altra’s service standard is to respond between 3-5 days. If you have not received a response after 5 days, you can contact our Member Contact Specialists
| Consumer Loan | Personal Deposit | Mortgage | Business Deposit/Loan | Credit Cards | Multiple Accts. (Loan & Deposit) |
|
|---|---|---|---|---|---|---|
| Member Full Name | X | X | X | X | X | |
| Social Security Number (SSN) | X | X | X | X | X | |
| Signed Authorization | X | X | X | X | X | X |
| 10-digit Account Number | X | X | X | X | X | |
| Return email address | X | X | X | X | X | X |
| Contact Phone Number | X | X | X | X | X | X |
| Full Business Name | X | |||||
| Tax ID Number | X |
Email your VOA to the appropriate Altra email address:
- Business Deposit/Loan: Business_VOA@altra.org
- Consumer Loan: loan_servicing@altra.org
- Mortgage: reloanservicing@altra.org
- Personal Deposit and Multiple Accounts: info@altra.org
- Credit Card: CreditCards2@altra.org
